Error: Unable to locate corresponding Transfer event log

Why does this keep happening?!

This error appears on when a sender tries to transfer out more tokens than they have.

Generally this is due to a few possible events:

  • When adding a custom token:
    • You specified the incorrect token contract address (resulting in an attempt to send a token that you have none of).
    • You specified the incorrect token decimal (resulting in an attempt to send 50,000,000 of a token, as opposed to 5,000 of it).
  • When sending a default token:
    • You specified an amount to send higher than you actually own.

How can I stop this from happening?

  • Remove and re-add the custom token.
    • Be sure to specify the correct decimals and token contract address this time (look up the name of the token on ethplorer).
  • Make sure that you are attempting to send either the same amount of tokens that you have, or less.

Need more help? Send an email to with as much information as possible about your issue and we will get back to you shortly.

Please include screenshots, TX hashes, and what browser you are using. Thank you for your patience.