FAQ: Unable to Connect Hardware Wallet on MyCrypto

Sample Error Message: "Your Ledger is currently in use with another application. Please wait, or close other wallet applications before trying again."

Please try the following. This solves 99% of problems.

  • Restart your computer (Do not be lazy. Restart it FIRST).
  • Use Google Chrome or the MyCrypto Desktop App.
  • Make sure you don't have any other apps that connect to your Ledger open (e.g. the Ledger Bitcoin Chrome app, Mist, etc.)
  • Make sure you have browser support turned ON. (This option is on the Ledger Nano S itself in Settings, this setting ensures that the Ledger is able to connect to the web browser)
  • Make sure you have contract data turned ON for MyCrypto.com or OFF for the desktop app. (This option is also on the Ledger Nano S itself in Settings)
  • That you are confirming any transactions via your Ledger.
  • Try a different USB cable

Need more help? Send an email to support@mycrypto.com with as much information as possible about your issue and we will get back to you shortly.

Please include screenshots, TX hashes, and what browser you are using. Thank you for your patience.