When I unlock via keystore file, it freezes my browser

Decrypting the keystore files is an intensive process and doesn't enjoy being done in Javascript. We recommend...

  1. Using Google Chrome
  2. Clicking "continue" when you see the unresponsive error alert pop up
  3. Making sure you don't have other intensive programs open (a lot of browser tabs, video games, etc.)

The combination of the above typically eliminate the problem. If it doesn't, please contact us with your browser and OS and we can advise from there.

Need more help? Send an email to support@mycrypto.com with as much information as possible about your issue and we will get back to you shortly.

Please include screenshots, TX hashes, and what browser you are using. Thank you for your patience.